Today I woke up to be irrational. When my eyes opened I thought to myself that it would be a good day to ship the wrong part, fill an order with the wrong quantity and hurry to move some tools and strain my back. My life was not entertaining enough, so I decided to spice things up with a little drama to keep the body guessing.
Is this what we think employees actually do that leads to a safety, quality or efficiency incident? I doubt many of us find this is a rational idea. However, why do many managers and organizations investigate incidents and nonconformance events as if people woke up in the morning to be irrational today?